SUPPORT SERVICES AIMED AT HELPING OUT END-USERS IN A SINCERE AND PROFESSIONAL MANNER.

Customer Support Services

Voice Support

Provide the best customer support services for your end-users through our Voice-Over-IP help desk.

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Escalation Management

Escalation Management features prompt handling of customer concerns and supervisor-required calls.

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Customer Support Tickets

A trusted support ticket system that seamlessly routes messages, correspondence and inquiries.

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Order Verification

Review and verify requisitions diligently through a reliable and well-structured order verification process.

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Refund Payment Solutions

Refund Transfer Solutions effectively deliver rebates or refunds to your end-users through preferred payment options.

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Voice Support

Provide the best service for your end-users through our Voice-Over-IP help desk.

Our well-trained customer service representatives are available to handle all incoming billing inquiries, product and service FAQ’s, pre and post- sales customer care plus outgoing call requirements to encourage customer retention and resolve service concerns.

Features

  • Covers both Inbound and Outbound Voice Support
  • Flexible service that can be tailored to meet specific demands
  • Toll Free Number acquisition support
  • Real-time updates, including service quality metrics
  • Customizable call reporting system
  • Round-the-clock Voice Support Representative Availability
  • Handled by highly-experienced and specifically trained operators
  • Quick response and handling of calls

Escalation Management

Advanced, Timely and Professional Assistance.

Escalation Management features prompt handling of customer concerns and supervisor-required calls. Our Tier 2 representatives practice wise, tactful and direct handling of difficult callers, frustrated customers as well as various escalated issues.

Features

  • Covers both Inbound and Outbound Voice and Email Escalations
  • Sophisticated issue tracking and real-time reporting scheme
  • Managed by specifically-trained Tier 2 representatives who are experts in handling high-stress end-user interactions

Customer Support Tickets

A trusted support ticket system that seamlessly routes messages, correspondence and inquiries generated via email into an easy-to-use customer support platform that delivers effective email management and administrative functions that aim to improve service.

Features

  • Easy integration
  • Can accommodate multiple accounts
  • 24/7 availability and online support
  • Reporting and real-time updates
  • Handled by specifically trained manpower
  • Guarantees high security

Order Verification

Review and verify requisitions diligently through a reliable and well-structured order verification process that allows your business to manage purchases or requests for authenticity and legibility.

Features

  • Highly secured verification system
  • Can manage multiple tickets
  • 24/7 service availability for convenience

Refund Payment Solutions

The all in one Refund Management & Return-Payment Processing Solution.
Refund Transfer Solutions effectively deliver rebates or refunds to your end-users through preferred payment options.

Features

  • Worldwide coverage
  • Multi-Currency Global Payment Solutions
  • Your own Choice of Payment
  • Express payment Delivery
  • Cost Effective

Get in touch with NMS

Live Chat Offline

We are currently offline at the moment.
Please email us at
info@newmediaservices.com.au
and we’ll get back to you in 24-48 hours.